YourPCPlug Policies
Clear, customer-friendly policies designed to protect both you and your PC investment.
Sales Policy
All PCs, parts, services, repairs, upgrades, and custom builds must be paid in full before work begins or an order is started. Orders are not considered confirmed until payment has been received. We build, test, and inspect systems before they are delivered or shipped. YourPCPlug has been building, repairing, upgrading, and working with computers for 10+ years. We aim to provide accurate specifications, fair pricing, and reliable systems. We reserve the right to cancel the sale for any reason and we will refund you the difference if it occurs. Once a purchase is finalized in our system, there are no refunds from buyers remorse so please contact us if there are any questions you may have before purchasing.
Custom PC Policy
Custom PCs are built specifically around your selected specifications. Images are representative; the exact internal parts shown in a listing photo may differ from the actual parts installed. The case will be the same or a substantially similar model unless otherwise stated. If a specific component becomes unavailable, we may substitute it with an equivalent or better component at no additional cost, and we will notify you before any significant substitution. If an acceptable replacement cannot be agreed upon, you may receive a full refund before the system is completed or shipped. We do not intentionally downgrade components or substitute inferior hardware. Final specifications will be confirmed before your PC is shipped or delivered.
Warranty Policy
All YourPCPlug desktop systems include a 30-day limited warranty beginning on the date of delivery. The warranty covers issues related to the system's hardware or workmanship under normal use. Contact us through messages or email if a problem occurs and we will help troubleshoot and determine the appropriate next step. The warranty does not cover physical damage, liquid damage, misuse, unauthorized modifications, accidental damage, or damage caused after delivery. After the 30-day warranty expires, you are encouraged to consider purchasing an extended third-party warranty, such as Allstate Protection Plans, if additional long-term coverage is desired. Please keep your order information and system details for warranty support.
Returns Policy
Standard retail systems already pre-configured can be returned within 30 days for a full refund. After this period we cannot accept returns due to the nature of these items. Custom builds are non-returnable due to their unique configuration and boutique labor requirements. We do not accept refunds for buyers remorse we only accept full refunds or partial refunds depending on the buyers situation.
Refund Policy
No refunds are provided for change of mind, buyer's remorse, or circumstances unrelated to the item being materially not as described. If an item is approved for return because it is not as described, the refund will be handled after the returned item is received and inspected. The condition, completeness, and included components will be verified before the refund is finalized. Damage, missing components, tampering, or improper return packaging may affect the refund based on the item's condition and value. Any refunds will be processed according to the applicable marketplace or payment provider rules.
Shipping Policy
We currently ship within the United States only. We carefully package all desktops using appropriate protective materials, and systems are tested before shipment. Shipping carriers are independent third parties, and shipping delays are outside of YourPCPlug's control. All shipped desktops should have appropriate shipping insurance or coverage. Please inspect the package immediately upon delivery. If shipping damage occurs, document the damage with photographs and contact us as soon as possible. We will assist with documentation and the shipping claim process; however, carrier-related damage and claims must ultimately be handled through the shipping carrier or insurance provider. YourPCPlug is not responsible for carrier delays.
Shipping Your PC to Us
You may ship eligible desktops to YourPCPlug for repairs, upgrades, diagnostics, or other approved services. You are responsible for properly packaging the system before shipping it to us, and we strongly recommend purchasing shipping insurance for the full value of the desktop. Please photograph the PC and packaging before shipment. YourPCPlug is not responsible for damage caused by the shipping carrier while your system is being shipped to us. Any carrier damage should be documented immediately and handled through the shipping carrier and applicable shipping insurance. We will assist with documentation when possible. Once we receive the system, we will inspect it and notify you of any issues discovered before proceeding with additional work.
Trust & Quality
YourPCPlug is built on more than 10 years of hands-on experience building, repairing, upgrading, and working with computers. We believe customers deserve honest specifications, fair pricing, quality work, and clear communication. Our goal is simple: build reliable systems, provide honest service, and make sure customers know exactly what they are purchasing. Built for Performance. Priced for Reality.
Service Policies
For mail-in repairs, securely double-box your desktop with plenty of cushioning, insure the shipment, and remove the GPU and pack it separately in an antistatic bag. We’ll document its condition on arrival and contact you if we find shipping damage before proceeding. Damage that occurs while your PC is in our care will be repaired at no charge. Shipping damage must be handled through the carrier and applicable insurance; if we can’t agree on repairs for damage present on arrival, we can return the PC as received at your expense.
PC REPAIR
[01]
TRADE-IN
[02]
Trade-in values are agreed during your consultation and depend on the item’s condition, specifications, and market demand. If an item arrives damaged or differs from what we discussed, we’ll contact you to reach a new agreement. If we can’t agree, we’ll return it at your expense. Shipping damage to or from us is the carrier’s responsibility and must be addressed through the carrier and applicable insurance.
UPGRADES
[03]
We’ll complete the upgrades agreed on during your service consultation. Any additional work or costs will be discussed with you first; if we can’t reach an agreement, your PC will be returned at your expense. Shipping damage to or from us must be addressed through the carrier and any applicable package insurance.
SHIPPING
[04]
We ship computers and products across the United States. For mail-in service, securely wrap your desktop with ample cushioning, place it in a sturdy inner box, then double-box it with protective padding so it cannot shift. We recommend insuring the shipment and keeping your carrier receipt and tracking details. Shipping times vary by destination and service processing time. YourPCPlug is not responsible for damage, loss, or delays that occur during transit; please contact the carrier and use any applicable shipping insurance to file a claim.